This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You under the European General Data Protection Regulation (GDPR).
We use Your Personal Data to provide and improve the Service, as well as to design, arrange, and execute Your custom-designed journeys. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
1. Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Privacy Policy:
- Account means a unique account created for You to access our Service or parts of our Service.
- Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
- Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to I GO ITALY S.r.l. (operating as Nancy Aiello Tours), with its registered office at Via Courmayeur 22, 00135 Rome, Italy. P.IVA: 14064491005. The Company acts as the Data Controller under the GDPR.
- Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
- Data Controller means the legal entity which determines the purposes and means of the processing of Personal Data. For the purpose of this Policy, the Data Controller is I GO ITALY S.r.l.
- Personal Data is any information that relates to an identified or identifiable individual under the GDPR.
- Service refers to the Website accessible from nancyaiellotours.com.
- Service Provider means any natural or legal person who processes the data on behalf of the Company (Data Processors). It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
- Special Categories of Personal Data (Sensitive Data) refers to Personal Data revealing data concerning health, dietary requirements linked to medical conditions, mobility limitations, or pregnancy status (Art. 9 GDPR).
- Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
2. Collecting and Using Your Personal Data
Types of Data Collected
Personal Data
While using Our Service or engaging with Us for journey planning, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You, and to design Your travel arrangements. Personally identifiable information includes, but is not limited to:
- First name and last name
- Email address and phone number
- Billing and physical address (State, Province, ZIP/Postal code, City)
- Passport details, dates of birth, and nationality (when required for mandatory supplier bookings, train tickets, or vouchers)
Special Categories of Personal Data (Health & Sensitive Data)
To ensure the safety, proper design, and customization of Your travel itinerary, We may process health-related or personal information provided voluntarily by You, including:
- Pregnancy or pregnancy-related conditions
- Physical or mobility limitations, or disabilities requiring specific arrangements
- Dietary requirements or severe allergies that may affect meal arrangements
We will only process these Special Categories of Data based on Your explicit, written consent provided during the booking or planning process, which You may withdraw at any time.
Usage Data
Usage Data is collected automatically when using the Service. It may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
3. Tracking Technologies and Cookies
We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. We use both Session and Persistent Cookies for the purposes set out below:
- Necessary / Essential Cookies (Session Cookies): Administered by Us. These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features.
- Cookies Policy / Notice Acceptance Cookies (Persistent Cookies): Administered by Us. These Cookies identify if users have accepted the use of cookies on the Website.
- Functionality Cookies (Persistent Cookies): Administered by Us. These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference.
- Analytical Cookies (Persistent Cookies): Provided by trusted third parties (such as Google Analytics). These cookies track anonymous, aggregate statistical data regarding website traffic, page views, and time spent on the site to help us improve user experience. These cookies are set to anonymize your IP address and do not track personal identifying habits.
4. Detailed Purposes and Legal Basis for Processing under GDPR
The Company processes Your Personal Data under the following lawful bases and for the following specific purposes:
- Performance of a Contract (Art. 6(1)(b) GDPR): To provide, maintain, and monitor our Service; to manage Your Account; and to develop, comply with, and execute the purchase contract for the travel services or products You have purchased through the Service.
- To Contact You: To communicate by email, telephone calls, SMS, or other equivalent forms of electronic communication regarding updates, informative communications, or safety updates related to Your travel itinerary.
- Your Explicit Consent (Art. 6(1)(a) and Art. 9(2)(a) GDPR): To manage Your specific travel requests; to provide You with news, special offers, and general information about other goods, services, and events we offer; and to process Special Categories of Data (pregnancy status, medical conditions, or dietary/health requirements).
- For Business Transfers & Other Purposes (Legitimate Interests – Art. 6(1)(f) GDPR): To evaluate or conduct a merger, divestiture, restructuring, reorganization, or sale of assets; for data analysis, identifying usage trends, and evaluating/improving our Service, marketing, and Your travel experience.
5. Sharing and Disclosure of Your Personal Data
We do not sell Your Personal Data. We may share Your personal information in the following situations:
- With Third-Party Suppliers & Service Providers: We share relevant details with independent hotels, transport providers, private guides, and experience providers in Italy to execute Your journey, as well as with Service Providers who monitor and analyze the use of our Service or process secure payments.
- For Business Transfers: In connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business.
- With Affiliates and Business Partners: We may share Your information with Our affiliates (requiring them to honor this Privacy Policy) or business partners to offer You certain products, services, or promotions.
- With Law Enforcement & Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., an Italian court or government agency), or in the good faith belief that such action is necessary to comply with a legal obligation, defend the rights or property of the Company, or protect against legal liability.
International Data Transfers
Your information is processed at the Company’s operating offices in Italy and in any other places where the parties involved in the processing are located. This means that your information may be transferred to, and maintained on, computers located outside of your state or country where the data protection laws may differ from those of your jurisdiction. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
6. Retention of Your Personal Data
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable tax and commercial laws in Italy, which generally require billing and contract data retention for 10 years), resolve disputes, and enforce our legal agreements and policies.
7. Your Rights Under the GDPR
Under the GDPR, You have the following rights regarding Your Personal Data:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure (Right to be forgotten): You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict or object to processing: You have the right to request that we restrict the processing of your personal data, or object to our processing, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you.
- The right to withdraw consent: Where the processing is based on your consent (including sensitive data such as health, medical conditions, or pregnancy status), you have the right to withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
If you wish to exercise any of these rights, please contact us at our designated email: feedbackatnancyaiellotours.com
8. Right to Lodge a Complaint
You also have the right to lodge a complaint with a Data Protection Authority about our collection and use of Your Personal Data. For more information, please contact the Italian Data Protection Authority (Garante per la protezione dei dati personali) by visiting their official website at www.garanteprivacy.it.
9. Security of Your Personal Data
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We implement appropriate technical and organizational measures (such as SSL encryption for credit card transactions) to protect Your Personal Data, We cannot guarantee its absolute security.
10. Children’s Privacy
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.
11. Links to Other Websites
Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
12. Changes to this Privacy Policy
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page. We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective, and we will update the “Last modified” date at the top of this Privacy Policy.
13. Contact Us
If you have any questions about this Privacy Policy, You can contact us:
- By email: feedbackatnancyaiellotours.com
- By visiting this page on our website: nancyaiellotours.com
