Last modified: August 6, 2025
Nancy Aiello Tours is a trading name of I Go Italy Srl, an Italian-based tour operator and travel agency. Your contract is with I Go Italy Srl, referred to as “The Company”. The Company’s VAT number is IT14064491005. We are licensed by the Regione Lazio (license number GR131559) and insured by Allianz Global Assistance RC Insurance (policy number: 731693168).
Please read these Booking Terms and Conditions carefully before making a reservation, as they form the basis of your contract with the Company. All bookings are subject to these terms, which apply to all written materials, including brochures, documents, correspondence, and electronic communications. No verbal agreements shall modify or override these conditions unless expressly confirmed in writing by the Company.
These Terms and Conditions apply exclusively to every contract for products and services supplied by the Company to the Client (hereinafter referred to as the “Client,” “you,” or the “Traveler”).
By making a booking and/or paying a deposit, you expressly acknowledge that you have read, understood, and accepted these Terms and Conditions in their entirety. The Company is entitled to rely on your full acceptance of these terms upon receipt of your booking request or payment.
These Terms and Conditions apply to all bookings, including those made on behalf of other travelers. It is your responsibility to ensure that all members of your party are aware of and agree to these Terms and Conditions. The Company accepts no liability for any failure on your part to communicate these terms to other travelers.
These Terms and Conditions supersede any prior agreements, representations, or discussions, whether written or verbal, unless expressly confirmed in writing by the Company. If you do not agree to these Terms and Conditions, you must not proceed with a booking or use any of the Company’s travel services.
Itinerary Planning Fees
The Company charges a non-refundable Trip Design Fee starting from €1,500, payable upfront to initiate the planning process. This fee is determined by factors such as the number of travelers, trip duration, itinerary complexity, and how far in advance the request is made. We will clearly outline this fee before beginning work on your itinerary.
Planning a bespoke journey requires extensive time, research, and expertise well before your departure date. Our rate structure reflects the time dedicated to your initial consultation, destination research, and the development of your personalized proposal. We will advise you of the applicable fee for your journey prior to commencing any work.
Please note that the Trip Design Fee is non-refundable under all circumstances, including but not limited to cancellation initiated by you or cancellation by The Company for any reason. This fee compensates solely for the time, expertise, and resources required to design your personalized travel experience and does not guarantee the provision of travel services.
For last-minute trip requests (submitted less than 90 days before arrival), additional design fees may apply due to the increased effort required to secure reservations on short notice. These additional fees will be disclosed prior to proceeding with the planning process and are likewise non-refundable upon payment.
By paying the Trip Design Fee, you acknowledge and agree to all terms outlined in this section.
Booking Terms & Payment Schedule
A binding contract between you and The Company is formed upon our receipt of any monetary payment toward your trip, whether partial or full. Until such payment is received, no contract exists, and all proposed arrangements remain subject to availability and/or change.
Design & Booking Process
1. Trip Design Fee: Before we begin detailed trip planning or make any specific arrangements, a non-refundable Trip Design Fee is required. This fee varies based on your trip’s complexity, duration, number of travelers, and advance notice timing.
2. Confirmation Deposit: To secure the services outlined in your itinerary, a non-refundable Confirmation Deposit of approximately 30% of the total trip cost is required. In certain cases—such as bookings involving yachts, helicopters, villas, or other high-value services—a higher non-refundable deposit may be required. You will be informed of any such amount at the time of payment.
Important Note: Until this deposit is received, all proposed arrangements remain subject to availability and/or price change. Because our services are fully customized and often involve securing limited-availability arrangements through trusted, reputable local partners, availability and pricing cannot be guaranteed until the deposit is received.
3. Final Payment: The remaining balance is due no later than 90 days prior to your trip start date. If full payment is not received by this deadline, The Company reserves the right to cancel your booking, release all held reservations, and apply the applicable cancellation penalties (see Section 3).
Late Bookings
If your booking is made within 90 days of your arrival date, full payment is required at the time of confirmation in order to secure your reservation. For bookings made within this timeframe, an expedited processing fee (typically €500) may apply to accommodate last-minute arrangements and ensure timely delivery of all travel documents.
Responsibility for Payment
By submitting your initial deposit (or any subsequent payment) toward your trip, you acknowledge and accept these Terms and Conditions. The individual designated as the Lead Traveler is responsible for full payment on behalf of all travelers included in the booking and affirms that all members of the party have read and agreed to these Terms and Conditions.
Currency & Accepted Payment Methods
All trip pricing is quoted in Euros (€). Payments may be made via:
• Bank transfer.
• Credit card (Visa, MasterCard, or American Express).
If full payment is not received 90 days prior to your arrival date, The Company will treat the booking as canceled and apply the cancellation penalties outlined in Section 3. In such cases, The Company bears no further liability.
Payment and Chargeback Policy
Payments made by credit card are processed securely through Stripe. By completing payment through our Stripe payment link, you authorize the relevant charges to your card. This authorization constitutes a binding agreement, and as such, you expressly waive any right to a chargeback in the case of cancellation for any cause (excepting fraud), including a force majeure event, and agree to the refund policies and procedures outlined in these Terms and Conditions.
Your completion of payment through our Stripe payment link serves as your electronic authorization and agreement to these terms in lieu of a physically signed charge authorization form.
In the event you attempt to chargeback, reverse, or recollect a trip payment already made without our authorization, we reserve the right to collect all additional costs, fees, and expenses associated with such chargeback, reversal, or recollection, including, without limitation, attorney fees, administrative costs, and any third-party collection expenses.
Itinerary Pricing
Pricing is based on your customized selections, availability, and confirmed travel arrangements. This may include private ground transportation, first-class high-speed train travel, private expert guides and drivers, a dedicated travel advisor, subject matter experts, special experiences, activities, entrance fees, taxes, and duties.
International and domestic airfare, accommodations, travel insurance, gratuities, personal expenses, and excess baggage charges are not included unless explicitly stated in your itinerary.
The final price reflects personalized itinerary planning, destination research, travel coordination, and the services provided by The Company, along with the specific products and arrangements detailed in your confirmed itinerary. Prices are based on prevailing costs at the time of issue and are subject to change without notice. They remain valid at the time of issue but are not guaranteed until full payment has been received.
The quoted price represents the total cost for all participants and is listed in Euros (€). Pricing is based on a specific number of participants and travel dates. Any changes to group size or travel dates may result in an adjusted price. For example, if a participant sharing double occupancy cancels, the remaining traveler will be responsible for the full room rate, along with any resulting changes to transportation, tours, or other services.
All pricing is determined by tariffs, government fees, exchange rates, and supplier rates in effect at the time of payment.
In the event of a chargeback, an administrative fee per incident (typically €500), plus any associated recovery costs, will apply. The Company reserves the right to cancel the booking and/or pursue legal action for any outstanding payments.
Itinerary Acceptance
Upon confirmation of your itinerary, we will secure all necessary arrangements and services to ensure a seamless travel experience. Please note that availability and pricing are subject to change, so we recommend finalizing your bookings promptly. Any changes made after the Confirmation Date may affect your experience and could incur additional costs.
Cancellation by You and Unused Services
All cancellations must be submitted in writing and are effective from the date received by The Company during regular business hours (Monday to Friday, 9:00 AM to 5:00 PM CET, excluding Italian National Holidays). Upon cancellation, any paid deposits and amendment fees will be forfeited.
Cancellation charges are calculated as a percentage of the total trip price and are applied as follows:
Non-refundable items: Train tickets, ferry tickets, entrance fees, and event tickets.
If your cancellation falls within the provisions of your travel insurance policy, you may be entitled to compensation. All claims must be made directly with your insurance provider, and it is your responsibility to understand and review your coverage.
Once travel has commenced, no refunds will be issued for any unused portions of the itinerary. This includes cancellations made during your trip, changes to the itinerary, late arrivals, early departures, or missed services. The Company is not responsible for unused services due to illness, quarantine, health-related restrictions imposed by suppliers, adverse weather, or other unforeseen circumstances.
To protect yourself against potential financial loss, we strongly recommend purchasing comprehensive travel insurance that includes trip cancellation, interruption, and medical coverage.
Amendments by You
All requests to amend a confirmed booking (after your initial trip deposit) must be submitted in writing and signed by the lead guest on the reservation. While The Company will make every reasonable effort to accommodate your request, modifications are not guaranteed and are subject to availability.
When amendments are possible, the itinerary will be re-priced based on the rates and conditions in effect at the time of the change. This may result in additional costs due to supplier penalties, rate changes, special experience availability, in-country transportation, private guiding, venue tickets, reservation fees, and any other applicable expenses. These costs tend to increase as the revised date approaches the original date of travel. An additional deposit or early payment of the balance may be required to confirm any changes.
Each approved amendment is subject to a non-refundable administrative fee of €150 per customized itinerary change (per booking, not per person), payable in addition to any other costs incurred. Please note that payments may also be subject to a processing fee imposed by your credit card provider; this fee is not retained by the Company.
A change of name is considered a cancellation and rebooking and will be subject to the cancellation terms outlined above.
If a change request is made less than ninety (90) days prior to your arrival date, The Company reserves the right to treat it as a full cancellation and rebooking. In such cases, the requested change may not be possible, and cancellation fees as outlined above will apply in addition to any costs for new arrangements, if confirmed.
Cancellation and Changes by Us
The Company reserves the right to cancel or change any tour if the safety or quality of the tour is judged to be compromised. You acknowledge that the experiences, transportation, route, schedule, and other aspects of the itinerary may change without prior notice due to local circumstances or events, which may include flight cancellations, illness, political disputes, weather issues, border regulations, or other unforeseeable factors.
If, prior to your trip, a significant change is deemed to be necessary, we will promptly notify you of the best available alternatives. We will do our utmost to avoid the need for additional charges, but some changes may require a supplemental payment from you. We will advise you in the event such a payment is required, and always make an effort to provide more economical alternatives when viable.
If we cancel your trip, as opposed to postponing or rescheduling it, we will endeavor to reimburse you for any payments that you have made less 1) any and all non-refundable deposits and cancellation fees that have been paid to suppliers and other third parties to provide components of your trip (in many cases it is not possible to obtain refunds from suppliers once we have forwarded deposits for your tour to them), and 2) the itinerary design fee or itinerary planning fee you have paid.
If we postpone or reschedule your trip (as opposed to cancelling it) for any reason other than Force Majeure, we will endeavor to provide you with a future travel credit equal to the monies already paid to us, less any and all fees imposed by suppliers and other third parties providing components of your trip. Note that if we change, postpone, or reschedule your trip, such action does not constitute a cancellation of your trip by us.
The Company shall not be deemed to be in breach of these terms and conditions or otherwise be liable to you, by reason of delay in performance, or by non-performance, of any of its obligations hereunder as a result of any actions that it takes or does not take under this section and under this Contract. The Company will not be responsible or liable for payments, policies, or penalties for other services not included in the trip arrangements, such as airline tickets, separate hotel reservations, or other items (such as other tours or cruises) handled by participants not through The Company.
Force Majeure
“Force Majeure” refers to any event or circumstance beyond our reasonable control, including but not limited to acts of God (e.g., explosion, flood, storm, fire, or accident), war or the threat of war (declared or undeclared), acts of terrorism, sabotage, civil unrest, strikes, pandemics, epidemics, quarantine restrictions, government intervention, diplomatic or health organization warnings (e.g., WHO), border closures, adverse weather, mechanical failure, delays, or any other unforeseeable event.
In the event of Force Majeure, The Company shall not be deemed in breach of these terms and conditions and will not be liable for any delays or failure to perform any obligations. We are not obligated to provide a refund, except as specified below. If we or any of our suppliers are affected by Force Majeure, we reserve the right to modify, cancel, postpone, or reschedule any itinerary or part of the trip, at our sole discretion.
Refunds cannot be guaranteed under Force Majeure; however, we will make every reasonable effort to recover any applicable funds from our suppliers where possible. In the event that Force Majeure significantly affects or makes it impossible for us to provide the services or trip as planned, we may, at our discretion, modify, cancel, or reschedule your trip, including dates and itineraries.
You agree that we will not be liable for any compensation, costs, or expenses incurred due to Force Majeure. Refunds, if any, will be subject to the recovery of funds from our suppliers and will be reduced by any non-refundable fees, including itinerary design fees and supplier cancellation charges. Suppliers, particularly those outside the United States, are typically not obligated to return deposits or waive fees due to Force Majeure.
We strongly recommend that you purchase travel insurance to protect against losses in case of Force Majeure. If you choose to cancel your trip due to Force Majeure, our standard cancellation penalties will apply unless otherwise specified.
If The Company is affected by Force Majeure, we will, where practicable, notify you of the nature and extent of the disruption.
Upon receipt of your confirmed final itinerary, tickets, and documents, review them immediately. Notify The Company of errors promptly; you are responsible for costs of correcting inaccuracies unless caused by us.
Travelers must ensure all documentation is valid, including passports, visas, vaccinations, and health requirements. The Company is not liable for failure to comply with entry or health rules.
Check-in on time for flights and pre-booked activities is your responsibility. No credit or refund is issued for missed services or lost documents.
Travel carries inherent risks, particularly international or adventure travel. By booking, you acknowledge and accept these risks.
If you or any member of your party have special needs—including but not limited to medical conditions, disabilities (such as mobility, sight, or hearing impairments), dietary restrictions, or other health-related issues that may affect your travel—you must inform The Company in writing at the time of booking. This allows us to assess the suitability of your arrangements and tailor your journey safely and comfortably to your unique requirements.
You are required to provide full and accurate details regarding any conditions or restrictions. Failure to provide this information may result in The Company exercising the right to cancel your booking without penalty, in accordance with Section 7, upon becoming aware of the issue.
We strongly recommend that you purchase comprehensive travel insurance in conjunction with your custom-designed itinerary. Travel insurance provides essential protection against unforeseen circumstances—such as medical emergencies, trip cancellations, interruptions, loss of baggage, or other unexpected events—that may occur before or during your journey.
It is your responsibility to ensure that your policy provides adequate coverage for your personal needs, including but not limited to pre-existing medical conditions, emergency medical treatment, repatriation, and cancellation fees.
Securing travel insurance offers peace of mind and financial protection, allowing you to relax and fully enjoy your bespoke Italian experience. Please note that if you choose to travel without adequate insurance, you do so at your own risk, and The Company will not be liable for any losses, costs, or expenses for which coverage would otherwise have been available.
Limitation of Liability and Assumption of Risk
The Company acts solely as a booking agent for a selection of carefully chosen independent suppliers, including transportation providers, accommodations, activities, and other services. We do not own, operate, or control these suppliers and cannot be held responsible for their actions, omissions, or performance. These suppliers are solely responsible for the performance and delivery of their services. All third-party services are subject to their own terms and conditions; however, any claims related to those services must also be addressed in accordance with The Company’s Terms and Conditions.
In all arrangements involving third parties, The Company acts only as an agent for you, the traveler. No liability of any kind shall attach to The Company in connection with or arising from such third-party arrangements. Because The Company acts solely as an intermediary, its owners, employees, officers, directors, shareholders, agents, representatives, successors, volunteers, and assigns shall not be held liable for any act, omission, negligence, or default of any supplier or third party.
This includes, but is not limited to, issues such as delays, cancellations, loss of services, accidents, injuries, or the failure of any supplier to deliver services as contracted. By using The Company’s services, you agree to hold The Company harmless from any claims, damages, or losses arising from the acts or omissions of any third-party provider.
Air, rail, and sea transportation are governed by the individual terms and conditions of the carriers involved and by applicable international conventions. The Company accepts no responsibility for issues arising from such transportation, including cancellations, schedule changes, strikes, lost or delayed baggage, or any other operational decisions made by the carrier. The Company is not liable for death, injury, illness, or loss related to carriage by air, land, or sea.
Any excursions, activities, or additional services that you choose to book independently while on your trip are not part of your booking with The Company. In such cases, your contract is directly with the supplier of those services, and not with The Company. The Company is not responsible for the provision of those services or for any liability, loss, or damage resulting from their performance or failure to perform.
You voluntarily assume all risks associated with travel, including but not limited to those arising from forces of nature, illness (including communicable diseases), physical exertion, civil unrest, criminal or terrorist activity, transportation failures, and the unavailability or inadequacy of medical care. You further acknowledge that participation in certain activities—such as hiking, boating, hot air ballooning, scuba diving, or other adventure pursuits—may involve inherent risks. By engaging in such activities, you agree to release The Company and its affiliates from any and all liability related to such risks.
You agree that The Company’s total liability to you, under any circumstances, shall never exceed the amount actually paid by you to The Company for your trip. You will not seek to recover, and expressly waive any right to claim, any sum exceeding the amount you paid for services booked through The Company. This limitation applies to all forms of damages and claims, including but not limited to loss, inconvenience, personal injury, property damage, or death—whether arising from negligence, breach of contract, or otherwise.
This clause is intended solely to cap The Company’s total liability and does not modify the other disclaimers or limitations set forth in this agreement. You understand and accept that this limitation applies even in cases involving negligence or willful misconduct by third parties.
You also acknowledge and agree that we cannot be held liable for any damage, loss, expense, or other sums of any description which: (a) we could not reasonably have foreseen, based on the information you provided before your booking was accepted; or (b) did not result from a breach of contract or fault on the part of The Company, our employees, or, where applicable, our suppliers.
Additionally, we cannot accept liability for any losses related to your business, trade, or profession, including without limitation lost profits, lost revenue, or interruption of business.
We strongly recommend the purchase of comprehensive travel insurance, including coverage for trip interruption, cancellation, medical expenses, and emergency evacuation.
By engaging The Company’s services, you agree to indemnify and hold harmless The Company, its employees, agents, and affiliates from any claims, damages, or expenses arising out of third-party actions, participation in hazardous activities, or any other incidents occurring during your trip.
Our Commitment
While The Company cannot guarantee outcomes beyond our control, we commit to:
Please note that we cannot accept responsibility for any services that do not form part of our contract with you. This includes, for example, any additional services or facilities offered by a hotel or other supplier that are not expressly advertised by us in our brochures, correspondence, or website, and which we have not agreed to arrange. The information provided in our marketing materials and correspondence is, to the best of our knowledge, accurate at the time of your booking confirmation.
Where we arrange or accept bookings for excursions, activities, or other services—whether or not these are mentioned in our brochures, website, or other materials—we do so solely in the capacity of a booking agent. In such cases, your contract is directly with the third-party supplier or operator. We accept no liability for the operation, provision, or performance of such services, nor for any acts, omissions, or negligence of the relevant supplier, their employees, agents, or affiliates. If we are found liable in any respect for such services in our capacity as booking agent, our liability will be strictly limited to the cost paid for the specific activity or excursion in question.
Furthermore, we cannot be held responsible if you do not enjoy your travel experience or if issues arise due to circumstances not disclosed to us at the time of booking. We are also not responsible for problems that do not result from a breach of contract or fault on our part (or that of our suppliers or agents, where applicable). Finally, we do not accept liability for any losses, costs, or damages that relate to any business, trade, or profession, including lost profits or business interruption.
Release and Waiver of Liability and Indemnification
In consideration of, and as part of the payment for, the right to participate in any tour, expedition, activity, or service arranged by The Company and its agents or affiliates, and to the fullest extent permitted by law, you, on behalf of yourself and your heirs, legal and personal representatives, next of kin, successors, and assigns (collectively, the “Releasors”), expressly agree to the following:
a) Release and Waiver: You hereby fully and irrevocably release, waive, discharge, and covenant not to sue The Company and its owners, officers, employees, directors, agents, representatives, shareholders, affiliates, volunteers, successors, and assigns (collectively, the “Releasees”) from any and all liability, claims, demands, losses, or damages—whether known or unknown—arising out of or in any way connected with your participation in the trip or any services provided, arranged, or advertised by The Company, whether arising from negligence or otherwise.
b) Indemnification: You agree to defend, indemnify, and hold harmless the Releasees from and against any and all claims, damages, losses, costs, or expenses (including reasonable attorney’s fees) arising out of or related to your participation in the trip or use of any services arranged or provided by The Company, even if such claims allege negligence on the part of the Releasees.
c) Third-Party Claims: You further agree to defend, indemnify, and hold harmless the Releasees from any claims brought by third parties, including but not limited to minors traveling with you or persons who may suffer injury or loss caused by your actions, in connection with the tour or services arranged by The Company.
You acknowledge and agree that this agreement constitutes a complete and unconditional release of all liability and an express assumption of all risks—known and unknown—associated with travel and participation in the activities arranged by The Company. It is your intention that this waiver and indemnity be binding on you and all members of your family and traveling party, to the maximum extent permitted by law.
Governing Law and Venue
These Booking Conditions and any agreement to which they apply are governed in all respects by Italian law. We both agree that any dispute, claim, or other matter arising out of or in connection with your contract or booking shall be subject to the exclusive jurisdiction of the courts of Rome, Italy, and shall be determined according to Italian law without regard to conflict of law principles.
You expressly consent to the personal jurisdiction of the Italian courts located in Rome, Italy, in any action or proceeding arising from, relating to, or in connection with these Booking Conditions, the booking process, any travel services purchased, or any relationship between you and The Company. To the maximum extent permitted by law, you hereby irrevocably waive any objection to the jurisdiction or venue of such courts and any claim that such forum is inconvenient.
Severability and Entire Agreement
If any provision of this agreement is determined by a court of competent jurisdiction to be null, void, or unenforceable, the remaining portions of this agreement shall nevertheless remain valid, binding, and enforceable. The Company’s failure to enforce any right or provision in these Booking Conditions shall not constitute a waiver of such right or provision.
This agreement constitutes the final, complete, and exclusive statement of the parties’ agreement on the matters contained herein and supersedes all prior and contemporaneous understandings, negotiations, and agreements between the parties with respect to the subject matter hereof. No modification of this agreement shall be binding unless executed in writing by both parties.
These terms are binding on all members of your party, including minors and those who book arrangements through you. Any financial obligations will be joint and several among all adult members of your party. These Booking Conditions shall be binding upon and inure to the benefit of the parties and their respective heirs, legal representatives, successors, and permitted assigns.
Weather Conditions
Weather conditions—including, but not limited to, snow, sunshine, rainfall, and wind—are inherently unpredictable and beyond our control. Similarly, natural events such as volcanic eruptions or ash clouds may affect your travel arrangements and are considered outside our responsibility.
We reserve the right to modify or, in rare cases, cancel any itinerary or part thereof due to weather or unforeseen circumstances. While we strive to provide seamless experiences, we may also, at our discretion, refuse or discontinue participation for any traveler for safety or operational reasons.
Please note that changes to air or ground transportation schedules due to weather or external factors are governed by the carriers and service providers, and cannot be amended or refunded by The Company.
Hotel Check-In and Room Requests
Standard hotel check-in is generally available from mid-afternoon, though this may vary by property. Early check-in cannot be guaranteed. Should you require immediate access to your room upon arrival, an additional night may need to be booked in advance—please contact us for availability and pricing.
Room upgrades, adjacent or connecting rooms, bedding preferences, and dietary accommodations may be requested in advance. While we make every reasonable effort to fulfil your requests, these remain at the discretion of the hotel or service provider.
We arrange accommodation based on your selections, and each accommodation provider may have their own specific terms and conditions governing your reservation. These provider-specific terms will take precedence over our general Terms and Conditions.
The Company goal is to ensure your accommodations meet the high standards of comfort, convenience, and style you expect, while maintaining transparency about what can be guaranteed versus what is subject to availability.
Commitment to Quality
We are dedicated to ensuring that every aspect of your journey meets the highest standards of quality and comfort. Should any issue arise during your trip, you must notify the relevant supplier immediately so that it may be addressed locally wherever possible.
Formal Complaints to The Company
In addition to local notification, any complaints that cannot be resolved immediately must be submitted to us in writing. To ensure that we have the opportunity to respond and address your concerns, written complaints must be submitted within 14 days of the conclusion of your tour, including your booking reference and full details of the issue. Failure to comply with this procedure may limit our ability to respond and could result in the loss of any entitlement to compensation or refund.
Responsibility for Prompt Reporting
If an issue is not reported promptly, or if changes are made without giving us or our suppliers the opportunity to resolve it, you may be held responsible for any additional costs incurred and may forfeit any right to compensation or refund.
Reviews and Public Statements
Guests agree not to post reviews, comments, or other public statements regarding their experience until The Company has been given a reasonable opportunity to respond in writing. This ensures that all concerns are fully considered and addressed in a fair and professional manner. Failure to comply may constitute a breach of this agreement.
Governing Law and Jurisdiction
These Booking Terms & Conditions, together with any related agreements, are governed exclusively by Italian law. Any dispute, claim, or matter arising from your booking shall be subject to the exclusive jurisdiction of the Courts of Rome, Italy. By booking with us, you expressly consent to this jurisdiction and waive any objection to the convenience or appropriateness of this forum.
Use of Photographs and Videos
By booking a trip with The Company, you consent to our capture and use of any photographs, videos, audio recordings, or written or spoken statements (“Images”) in which you or your travel companions may appear, for promotional, marketing, or other commercial purposes worldwide, in perpetuity, and in any media, including but not limited to brochures, websites, social media, and print publications.
You acknowledge that all such content is the sole property of The Company, and you waive any right to inspect, approve, or receive compensation for its use.
If you do not wish your Image to be used, you must notify The Company in writing via email no later than seven (7) days after the conclusion of your trip, clearly identifying yourself and your request. Failure to provide such written notice within this timeframe will be deemed full and final consent on behalf of yourself and any minors traveling with you.
Accuracy of Information
The content on this website is provided for general informational purposes only. While The Company makes reasonable efforts to ensure that information is accurate and current, we make no representations or warranties—express or implied—regarding its completeness, reliability, suitability, or timeliness. All information is provided “as is,” and reliance on such information is entirely at your own risk.
This site may include content from third parties, including articles, testimonials, or commentary. The views, opinions, and recommendations expressed in such content do not necessarily reflect those of The Company and should not be interpreted as endorsements.
To the fullest extent permitted by law, The Company shall not be liable for any direct, indirect, consequential, or incidental loss or damage arising from your use of this website or reliance on any information contained herein, including but not limited to loss of data or profits.
Protection of Information
All materials on this website, including text, graphics, documents issued by The Company, and trademarks or logos, are protected by copyright, trademark, and other intellectual property rights and are intended solely for personal use. You may not copy, reproduce, republish, transmit, distribute, or sell any materials from this site without our prior written consent.
The Company’s documentation—including vouchers, order confirmation emails, and tickets—may not be altered, reproduced, or transmitted in any manner. Unauthorized alteration or use may result in denial of service or legal action.
While we strive to maintain continuous and error-free access to this site, The Company does not warrant the uninterrupted availability or error-free operation of the site or its servers, nor does it guarantee that the site is free of viruses or other harmful components.
Disputes Regarding Copyright or Intellectual Property
The Company respects the intellectual property rights of others and expects users of this website to do the same. If you believe that your copyrighted work has been copied or made accessible on this website in a manner that constitutes copyright infringement, please submit a written notice containing the following:
Please send your notice to the designated contact provided on our website. Upon receipt of a valid notice, The Company will promptly investigate the claim and take appropriate action as necessary.
Travel Agent Relationship
We deeply value our partnerships with travel agents worldwide. To ensure a seamless booking experience, we request that agents provide their clients with thorough and timely communication regarding reservations.
Your travel agent may assist you with general information, including required documentation, payment schedules, and cancellation policies, and will support you in addressing questions related to your booking.
However, your travel agent acts solely as an independent intermediary. The Company shall not be liable for any representations, advice, or omissions made independently by the agent, nor for any failure on their part to convey accurate or timely information. All official terms, confirmations, and obligations arise exclusively from documentation issued directly by The Company.
Final responsibility for reviewing and understanding all booking details and travel requirements rests with the Client.
Miscellaneous Matters
All goods or services purchased during your trip are undertaken at your own risk, including, without limitation, any issues related to product defects, delivery failures, or damage in transit—even if the vendor was recommended by a guide, service provider, or third party.
In the event of illness, injury, or emergency, The Company may, at its sole discretion and at the Client’s expense, attempt to arrange medical treatment, evacuation, or other necessary services. The Company assumes no liability for the quality, availability, or outcome of such services.
Luggage and personal belongings remain the responsibility of the Client at all times. The Company and its local suppliers or operators reserve the right to remove any participant from a trip without refund if behavior is deemed unsafe, disruptive, or inconsistent with group welfare, or if instructions issued for safety or operational reasons are not followed.
The Company is not liable for costs, losses, or delays arising from factors beyond its control, including but not limited to weather conditions, natural disasters, illness, strikes, border closures, government actions, third-party refusals of service, or quarantines. No refunds will be issued for interruptions, delays, or changes resulting from such circumstances.
Privacy and Data Protection
The Company collects personal information from the Client or their representative strictly to provide services and fulfill contractual obligations. This information will be used only for purposes directly related to the provision of our services, including:
The Company will not disclose personal information to third parties without the Client’s consent, except to suppliers, affiliated entities, advisors, or where required by law. Data will be processed in accordance with applicable data protection laws. Clients have the right to access, correct, or delete personal data where legally permitted.
For comprehensive information on data processing, retention, and rights under applicable law, please consult our Privacy Policy.
Updates to Terms and Conditions
The Company reserves the right, at its sole discretion, to modify or update these Terms and Conditions at any time. All updates will be posted on this page with the effective date indicated. The most current version can always be accessed via the “Terms & Conditions” link on our website.
Material changes may also be communicated via email or other reasonable means, although The Company is not obligated to do so. Continued use of the website or travel services after such updates constitutes acceptance of the revised terms.
Clients are encouraged to review this page periodically. If you do not agree to the updated Terms and Conditions, you should immediately cease using our website and services.
Governing Law and Jurisdiction
These Booking Terms and Conditions, together with all related correspondence, form the entire contract between the Client and The Company. This agreement and any matters arising from it are governed by, and shall be interpreted in accordance with, Italian law. The exclusive jurisdiction lies with the Courts of Rome, Italy at all times. By booking with us, Clients expressly consent to this jurisdiction and waive any objection regarding the convenience or appropriateness of this forum.
No Waiver; Severability
A waiver of any breach of any provision of this Agreement shall not be construed as a waiver of any subsequent breaches, nor shall it affect any other terms or conditions of this Agreement. If any provision of this Agreement is found to be unenforceable, it will not affect the validity or enforceability of the remaining provisions. In such case, the unenforceable provision will be replaced with an enforceable provision that most closely reflects the original intent.
Assignment
The Company reserves the right to assign its rights and delegate its duties under this agreement, in whole or in part, at any time, without prior consent. Clients may not assign, sublicense, or transfer any of their rights or obligations under this agreement without prior written consent from The Company.
Acknowledgment of Terms
By accepting these Terms and Conditions, Clients confirm that they have had sufficient time to review this agreement, fully understand its provisions, and are voluntarily agreeing to all terms.
Clients acknowledge that this agreement is intended to be broad and inclusive, to the maximum extent permitted under Italian law, and that they are waiving certain legal rights by agreeing to these terms.
This agreement reflects the premium, bespoke nature of the services offered by The Company and is designed to ensure the highest standards of service, safety, and professionalism.
